Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal health information.
Last updated: January 20, 2025
HIPAA Privacy Notice
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Information We Collect
Personal Information
- • Name, address, and contact information
- • Date of birth and Social Security number
- • Insurance information
- • Emergency contact details
- • Payment and billing information
Health Information
- • Medical and dental history
- • Treatment records and notes
- • X-rays and diagnostic images
- • Prescription and medication information
- • Lab results and test outcomes
How We Use Your Information
Treatment
We use your health information to provide, coordinate, and manage your dental care and related services. This includes sharing information with other healthcare providers involved in your care.
Payment
We use your information for billing and payment purposes, including submitting claims to your insurance company and processing payments for services rendered.
Healthcare Operations
We may use your information for quality assurance, staff training, appointment scheduling, and other administrative activities necessary to operate our practice.
When We Share Your Information
We will never sell your personal health information. We only share your information when necessary for your care or as required by law.
We may share your information in the following situations:
- With other healthcare providers involved in your treatment
- With your insurance company for payment and coverage verification
- With family members or friends you have authorized
- For public health activities as required by law
- In response to court orders or legal proceedings
- For health oversight activities by regulatory agencies
- In emergency situations to protect your health and safety
Your Privacy Rights
Access Your Records
You have the right to inspect and obtain copies of your health records.
Request Amendments
You can request corrections to your health information if you believe it is incorrect.
Request Restrictions
You can request limits on how we use or share your health information.
Alternative Communications
You can request that we contact you in a specific way or at a certain location.
Accounting of Disclosures
You can request a list of when and why we shared your health information.
File Complaints
You can file a complaint if you believe your privacy rights have been violated.
Website Privacy
Information We Collect Online
- • IP address and browser information
- • Pages visited and time spent on our site
- • Information submitted through contact forms
- • Appointment scheduling information
We use this information to improve our website, respond to inquiries, and provide better service. We do not use tracking cookies or share website data with third parties for marketing purposes.
How We Protect Your Information
Physical Safeguards
Secure facilities, locked files, and restricted access to patient areas.
Technical Safeguards
Encrypted data storage, secure networks, and access controls.
Administrative Safeguards
Staff training, privacy policies, and regular security assessments.
Changes to This Policy
We reserve the right to change this privacy policy. Any changes will be posted on our website and made available at our office. The revised policy will apply to all health information we maintain.
Contact Our Privacy Officer
If you have questions about this privacy policy or want to exercise your privacy rights, please contact our Privacy Officer:
Springbrook Dentistry - Privacy Officer
1110 Franck Street, Suite 107
Alcoa, TN 37701
Phone: (865) 210-7800
You may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Phone: 1-800-368-1019
Website: www.hhs.gov/ocr